© 2012 Maxim Truck & Trailer Inc. All Rights Reserved
Maxim Truck & Trailer ("we" and "us") is the operator of www.maximinc.com ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
We offer Expedited shipping to Canada and the United States via Canada Post and the US Postal Service unless otherwise stated. All orders are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy. If you order inventory quantities that require us to aggregate inventory from two or more branches, your shipment will take extra time because we ship all items together.
Shipping costs are calculated during checkout based on your order size and location. In Canada, orders of $200 or more receive Free Shipping while orders under $50 are not subsidized and are passed along based on actual Canada Post shipping costs so they will vary. All orders to the USA are charged a flat rate of $35 US shipping.
Maxim Truck & Trailer will accept returns due to change of mind or part is no longer needed or the customer has ordered the wrong part and it doesn’t fit for their intended application as long as a return request is received by us within 30 days of receipt of item and is returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customer’s expense. Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. Maxim Truck & Trailer will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Maxim will issue a refund for the full price of the part purchased, less:
Note: Customer paid freight / handling charges are not refundable
If the error was made by Maxim or our supplier / partner, we will credit the full amount of the order (part price + Tax + any freight / handling) paid by you. We will also provide the prepaid return label free of charge.
Your refund will be issued once we receive the returned item. Once issued, a refund can take 48-72 business hours to reflect on your statement, depending on your bank. We will notify you via e-mail of your refund once processed. Your credit will be issued against the original purchase method (e.g. credit card, PayPal account, etc.) which was provided to us at the time you placed the order.
Maxim Truck & Trailer will honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Maxim Truck & Trailer to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
In general, domestic shipments are in transit for 2 – 5 days
Generally, orders shipped internationally are in transit for 3-7 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Orders are usually processed within 2 business days or less from the date of payment of order. Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
If an item is out of stock, we will wait for the item to be available before processing your order. Existing items in the order will be reserved while we await this item.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Shipping costs are calculated during checkout based on your order size and location. In Canada, orders of $200 or more receive Free Shipping while orders under $50 are not subsidized and are passed along based on actual Canada Post shipping costs so they will vary. All orders to the USA are charged a flat rate of $35 US shipping.
Applicable sales tax will be applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Maxim at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before we have shipped your order from our warehouse, we are able to accept these cancellations and provide a full refund including any shipping paid. If an order has already been processed, however, please refer to our refund policy in 3.1 above.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at orders@maximinc.com
Send all Returns to:
Maxim Truck & Trailer
1860 Brookside Blvd
Winnipeg, MB R3C 2E6
