Maxim has achieved International's Diamond Edge® Certified status for 3rd Quarter of 2016 at four of our locations in Manitoba and Saskatchewan. This status is awarded to dealers who meet program benchmarks. It is a testament of Maxim's performance and commitment to delivering the best experience to our customers.
“International Truck has an unrelenting passion for delivering on our mission of uptime,” said Mark Reiter, vice president, Customer Support, Navistar. “The Diamond Edge Certified Program recognizes dealers with the highest-performing service departments in our network.”
Diamond Edge Certification is earned by achieving rigorous parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
To achieve Diamond Edge Certification status, International truck dealers must:
- Meet or exceed service dwell time metrics and define long-term action plans for continuous and ongoing service dwell time improvement at dealership location
- Provide dedicated Accelerated Service lanes where customers receive immediate vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival
- Enroll new truck orders onto the OnCommand™ Connection remote diagnostics system and designate an OnCommand Connection service champion at each service location
- Participate in the dealership inventory alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory
Maxim is proud to be a Diamond Edge certified International truck dealer with service facilities across Canada, because we know that our service is keeping our customers’ trucks on the road.
