Service & Warranty Administrator

Service/Warranty Administrator

225 Middleton Ave
Brandon, MB R7C 1A8

Do you excel in customer service and problem solving? Do you have experience in customer service industry or the heavy-duty industry? Are you numbers-oriented with experience in invoicing? If so, this could be the position for you!

Hours: Monday to Friday, 8:00 AM to 5:00 PM (or as required)

Responsibilities:

• Submits & monitors warranty service claims, claim corrections, and investigates the variances. Tracks discrepancies and maintains files. Posts vendor credits.
• Advises on warranty parameters and when warranty work impacts customer service or payment.
• Monitors Parts Return in in the system, and distributes parts return sheets to branches.
• Tracks core returns, and processes core credit invoices for claims having cores requested back by vendor.
• For repair order billing, create invoices. Reconciles sublet accounts, and follows up regarding unfinished repairs.
• Intakes internal and external customer requests.
• Intakes the unit upon its arrival at Maxim. Upselling of services as applicable.
• Conducts in-depth interviews for complaints; determines if the customer complaint may result in a warranty repair and alerts the shop.
• Completes closing paperwork and outtake procedures
• Assisting front counter as customer demand requires
• Responds to customer questions or concerns about warranty.

What you need to succeed in this role:

• Minimum 3 years of administrative office experience
• Heavy duty truck and trailer (or related) industry experience is an asset
• General understanding of warranty guidelines and approval process and policies.
• 2+ years invoices experience with knowledge of debits/credits
• Prior frontline customer service experience
• A team player with strong commitment to the customer
• Strong problem-solving and decision making skills
• Organized, sets and manages priorities
• Numbers oriented and shows attention to detail.
• Excellent fact-finding and analytical skills
• Intermediate level data entry and MS Excel skills
• Ability to work with interruptions

Why choose Maxim?

• A competitive hourly wage
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Employee referral $$ bonuses
• Opportunities for advancement

More about us:

We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with almost 500 employees in business for over 40 years.

Why not join the Maxim team? Apply today!